Crowdbuy may collect personal information about you and / or your Business. Personal information means, in general terms, information or an opinion that personally identifies you, or from which you are reasonably identifiable. We may collect personal information about when you provide your details through the Crowdbuy Apps, when you apply for our services, or when our customers provide your personal information to us so that we can help them communicate with you by email or phone app. The types of personal information we collect include name, contact details, identification information, organisation, job title, knowledge areas, preferences that you indicate through Crowdbuy Apps, information relating to your use of Crowdbuy Apps, information submitted in forms, payment details and enquiry/complaint details.
We also collect, store and manage information on behalf of our clients. This includes information about client’s suppliers such as email addresses, emails received, phone numbers, and other details entered by clients into our systems, which are subject to our End User Licence Agreement but are not otherwise limited or controlled by us.
If we do not collect your personal information, some or all of the following may happen:
- you may be unable to use the Crowdbuy Apps;
- we may not be able to provide the requested services to you, either to the same standard or at all;
- we may not be able to provide you with information about services that you may want, including information about special offers and promotions;
- we may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.
It is not generally practicable for us to provide you with the option of dealing with us anonymously or using a pseudonym because we need to verify the identity of individuals and / or businesses authorising electronic payments to us and to verify the identity of individuals who are nominated as authorised users of our services.
Purposes for Collecting, Holding and Disclosing Information
We collect, hold, use and disclose your personal information to provide, administer, improve and personalise our services, maintain and update our records, manage our relationship with you and our clients and deal with your enquiries and concerns. We may also collect, use and disclose your personal information in connection with responding to suspected fraud, misconduct and unlawful activity.
If you are our client, your personal information is used to create your personal access to our Apps, and to contact you in the course of using the Apps. Financial information that is collected is used to verify, identity and to bill either you or your company for services, as applicable. Demographic and profile data collected may be used to tailor our website or any requested email communications, and to display information that is more relevant to you. Crowdbuy may compile demographic and App use information, but in the aggregate only, and may make that aggregate information publicly available. Under no circumstances will Crowdbuy make any personal information about an individual user available publicly in this manner.
Your email address and phone number are used to only send you information that you have requested. As part of your use of our Apps weallow you to elect to receive, or not receive, certain information from Crowdbuy. Crowdbuy adheres strictly to a permission-based email policy. Except as mentioned above and in the operation of any of the Apps, Crowdbuy will not send you unsolicited email information, commercial offers or advertisements. Crowdbuy will not sell, rent, or loan our contact lists or our client’s contact lists (including supplier data) to any external entity not involved in the provision of Crowdbuy services. All emails that you have requested will have an option to unsubscribe.
Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information. Crowdbuy will not use or disclose your personal information without your consent, except:
- where required or authorised by law;
- to implement the terms of any agreement we have with you;
- to assist the lawful investigation of a law enforcement authority;
- to protect the rights, property or personal safety of another Crowdbuy client, any member of the public or Crowdbuy;
- the assets and operations of the business are transferred to another party as a going concern; or
We may exchange your personal information with our related bodies corporate, your representatives and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, research, investigation, website or technology services. Some third parties to whom we disclose personal information may be overseas. Those third parties are typically service providers who provide data processing and storage services and IT support services.
Crowdbuy employs a range of measures to protect the privacy and confidentiality of personal information. We primarily hold personal information in electronic form and take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.
Our system is firewall protected. Additionally, the servers on which we store personal information are kept in a secure environment. Information in our data centres, including personal information, is encrypted.
Personal information is destroyed or de-identified when no longer needed.
As our websites are linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Special Offers and Updates
We send all new users a welcoming SMS or email to verify their new account and confirm their password and username. Established users will receive information on products, services, and special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications.
Customers can unsubscribe via the unsubscribe mechanism at the bottom of each SMS.
On rare occasions it is necessary to send out a service-related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.
Website Usage Information
We use your IP address to help diagnose problems with our server, and to administer our website. We do not link your IP address which accesses our website to any personal information. We use tracking information to determine which areas our site users visit based on traffic to those areas. Crowdbuy does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you.
Our website may contain links to other sites. We are not responsible for the privacy practices or policies of those sites.
Access to and Correction of your Personal information
You may request access to any personal information we hold about you at any time by contacting us using the details at the end of this policy. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by providing online access, emailing or mailing it to you). Depending on the information you request access to, we may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
Raising a Concern or Lodging a Complaint
If you believe that we are breaching the Australian Privacy Principles and that we have breached your privacy, please contact us using the details at the end of this Policy and provide details of the incident so that we can investigate it.
We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.
After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.
We will assist you with your concern or complaint in a fair and speedy manner.
However, if you are not happy with the outcome you may contact us again or may wish to contact the Australian Privacy Commissioner in writing at the following address:
Australian Privacy Commissioner
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Contacting Crowdbuy about Privacy